Terms of Service

Xyra Chat is a unified customer-messaging inbox with AI assistance, operated by Mll Nexus Group SL. By creating an account or using the service, you agree to these Terms. If you use Xyra Chat on behalf of an organisation, you confirm you are authorised to bind that organisation.

You agree not to use Xyra Chat to:

• send spam or unsolicited bulk messages;
• distribute illegal, infringing, or harmful content;
• upload or transmit malware;
• impersonate any person or entity;
• abuse, reverse-engineer, or overload the platform or connected channels; or
• violate the terms of WhatsApp, Instagram, Facebook Messenger, or any other connected provider.

We may suspend accounts that breach this policy.

• One human per login — do not share individual credentials.
• Keep your account information accurate and up to date.
• You are responsible for activity under your account and for keeping credentials secure.

Prices and plans are published on our pricing page. Paid plans renew automatically on a monthly or annual cycle (your choice) until you cancel. Annual billing includes two months free versus paying monthly.

A 14-day free trial is available with no credit card required; if you don't add billing details by the end of the trial, your account simply stops at the trial limits.

You can cancel at any time, self-serve, from your dashboard. After cancellation you keep access until the end of the current paid period and we follow the retention policy in our Privacy Policy.

VAT.Prices are exclusive of VAT. For Spanish customers and consumers within the EU, Spanish VAT applies; B2B customers in the EU with a valid VAT number can apply reverse-charge. You'll see the applicable VAT at checkout and on every invoice.

Price changes follow the 30-day notice rule in Changes to these terms.

Subscription fees are non-refundable except where required by applicable EU consumer law. If something has gone wrong, please raise it with support@xyrachat.com first — we want to make it right.

Cancellation is self-serve from your dashboard. On cancellation, your data is retained for 30 days (so you can reactivate or export) and then permanently deleted, as described in our Privacy Policy.

We own the Xyra Chat platform, software, and brand. You own your data and your message content. You grant us only the limited licence needed to operate the service on your behalf (e.g. to store, route, translate, and display your conversations).

To the maximum extent permitted by law, Xyra Chat is provided “as is”. We are not liable for indirect, incidental, or consequential damages, and our total liability is limited to the amount you paid us in the 12 months before the claim. Nothing here limits liability that cannot be limited by law.

You agree to indemnify Mll Nexus Group SL against claims arising from your misuse of the service or your breach of these Terms or applicable law.

These Terms are governed by the laws of Spain, and disputes are subject to the jurisdiction of the competent courts of the Canary Islands, where Mll Nexus Group SL is registered, without prejudice to mandatory consumer-protection rights in your country of residence.

We may update these Terms. For material changes we will give at least 30 days' notice by email or in-app before they take effect. Continued use after that constitutes acceptance.

Questions about these Terms? Email legal@xyrachat.com.