Features
Every feature, one mission: answer customers fast.
One inbox, AI that reads text and images, visual automations, and a public REST API, on web, mobile, and desktop.
Free for 14 days, no card needed. We help you set it up.
Why teams switch
Why teams move their customer chat to one inbox.
Seven apps, one team
WhatsApp, Instagram, Facebook Messenger, Telegram, email, live chat, Discord, your team tabs between them all day and messages still slip through.
You can't be on at 2 AM
Customers message when they're ready to buy. If nobody replies for hours, they've already moved on to a competitor.
Languages slow you down
An inbox full of messages you can't read means slower replies, lost sales, and customers who feel ignored.
Same questions, every day
Hours, pricing, availability, shipping, your team answers the same five questions hundreds of times a week.
How it works
Live in an afternoon. Not a quarter.
- 1
Connect your channels
WhatsApp, Instagram, Facebook Messenger, Telegram, Email, live chat, each takes a few clicks. No developers, no migration project.
- 2
Teach the AI your business
Paste your FAQ or point it at your website. It answers from your knowledge, and says so when it doesn't know.
- 3
Watch it sell while you work
The bot answers, translates, and captures leads around the clock. You jump in only when a human actually helps.
01 · Unified inbox
Every channel in one screen.
WhatsApp, Instagram, Facebook Messenger, Telegram, email, Discord, and a website live-chat widget land in one threaded inbox, and WhatsApp voice calls ring in the same place. Assign owners, tag and snooze conversations, leave internal notes, and translate messages inline, without ever switching apps.
- Threaded view across every connected channel
- WhatsApp voice calls answered in the inbox, beside the conversation
- Assign, tag, snooze, and resolve
- Internal notes + team presence
- Inline translation on any message
- Real-time updates everywhere a teammate is
Inbox · All channels
6 connectedAna García
WhatsApp¿Hacéis envíos a Madrid?
2m@leo.styles
InstagramCommented “PRICE?” on your reel
8mMarcus Vance
EmailCustom setup for three locations
1hPriya N.
TelegramIs my booking confirmed?
3h
02 · AI chatbots
Chatbots that book meetings and qualify leads.
Train a chatbot on your own content (paste text, point at URLs) and give it a goal. It reads inbound text, understands images, and takes action, booking meetings, qualifying leads, capturing details, and handing off to a human the moment it should.
- Learns from your website & docs, and keeps itself up to date when they change
- Grounded: never invents prices or policies, cites the source it answered from
- Remembers returning customers
- Replies in the customer's language
- Books meetings, captures leads, tags contacts, then hands off to a human
- Understands inbound images · multi-bot intent routing on a single channel
Support
Resolve FAQs and common issues from your knowledge base.
Lead generation
Capture name, email, and intent before handing off.
Drive traffic
Point people to the right page, offer, or booking link.
Sales
Recommend products and nudge toward checkout.
Booking
Qualify and schedule straight into your calendar.
Qualification
Score and route leads so hot ones reach a human fast.
Bot can read
Sources: Paste text · Website URL
03 · Visual automations
Flows you can see, no code.
Build automations on a visual canvas: triggers, delays, conditions, and wait-for-reply branches, running 24/7 across every channel.
- Drag-and-drop flow canvas
- Keyword and Instagram-comment triggers
- Delays, if/else branches, wait-for-reply
- Per-flow analytics: who entered, who finished
- Test runs before going live
New comment contains “PRICE”
Send DM with price list + code
If no reply in 1h → send a friendly follow-up
04 · WhatsApp at scale
Templates, broadcasts, opt-outs handled.
Send Meta-approved template messages, run targeted broadcasts to your contacts, and handle opt-outs automatically, without spinning up a separate marketing tool.
- Connect your own WhatsApp Business, pay Meta directly, no markup
- Create and submit message templates to Meta
- Segment-targeted broadcasts
- STOP keyword + opt-out handling
- Delivery + read receipts in the inbox
Broadcast
Weekend special · 412 recipients · 31% reply rate
Templates
- order_confirmationApproved
- shipping_updateApproved
- booking_reminderApproved
- welcome_offerApproved
STOP-keyword opt-outs handled automatically. Delivery + read receipts in the inbox.
05 · Instagram automations
Turn comments into conversations.
Reply to comments and DMs from one inbox, and run comment-to-DM flows that capture interest before it goes cold.
- Auto-DM new followers
- Comment keyword → DM flows
- Story mention handling
- Same inbox as every other channel
maria_makes How much is this? 😍 PRICE
06 · Team collaboration
Your team, in one place.
Roles, availability, assignment, and a built-in org-wide team chat, so the people who talk to customers can talk to each other.
- Roles + permissions per workspace
- Availability and round-robin assignment
- Internal notes on any conversation
- Built-in team chat across the org
Team chat
Stef
Heads up, Maria's back tomorrow.
Maya
Reassigning the open VIP threads to her queue now
Roles
Admin · Agent · Viewer
Availability
Round-robin
Assignment
Auto + manual
Internal notes
On any thread
07 · Analytics & insights
Know what's working, CSAT, NPS, and more.
Track response times, conversation volume, and resolution across every channel, then ask customers how you did with built-in CSAT and NPS surveys.
- Response time, volume & resolution dashboards
- CSAT surveys when a conversation closes
- NPS surveys to track loyalty over time
- Per-agent and per-channel breakdowns
- Export, or pull metrics via the API
Median first reply
1m 12s
Resolved this week
1,284
CSAT
96%
NPS
+62
Volume by channel
08 · Built for developers
REST API, webhooks, and recipes.
A public REST API and outbound webhooks let you wire Xyra Chat into anything. Built-in connectors for Make, Zapier, and n8n give your ops team thousands of recipes out of the box.
- Public REST API (see /docs/api)
- Outbound webhooks with signature verification
- Native Make / Zapier / n8n connectors
- OAuth-based scoped API keys
curl -X POST https://app.xyrachat.com/api/v1/messages \
-H "Authorization: Bearer $XYRA_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"conversation_id": "<conversation-id>",
"type": "text",
"content": "Your order has shipped, track it here."
}'Public REST + outbound webhooks · Make / Zapier / n8n connectors · See /docs/api for the full reference.
09 · Everywhere you work
Web, mobile, desktop.
Use Xyra Chat in the browser, on your phone, or as a desktop app, same inbox, same notifications, real-time everywhere.
- Web app, in any modern browser
- Desktop app for macOS (Apple Silicon or Intel) and Windows, signed and self-updating
- iOS on the App Store, Android on Google Play
- Web app
Run Xyra Chat in any modern browser at app.xyrachat.com. Nothing to install, and it stays in sync with the desktop app.
- iOS
Native iOS app. Reply, assign and use AI Assist from your pocket, with the same inbox as web and desktop.
- Android
Native Android app. Reply, assign and use AI Assist from your pocket, with the same inbox as web and desktop.
- macOS
Signed and notarized. Updates itself automatically.
Not sure which Mac you have? Apple menu → About This Mac → "Chip": an Apple M-series chip is Apple Silicon; an Intel chip is Intel.
- Windows
Signed and notarized. Updates itself automatically.
See it all come together.
Use Xyra Chat free for 14 days, no card needed. We'll contact you within 1 business day and help you set everything up.
See pricing