Use case
Xyra Chat for Trades & field services
Answer every customer while your team is out on jobs, from one inbox they can use on the road.
The problem
Sound familiar?
Your engineers are up a ladder or under a sink when a customer messages, and the reply waits until the evening.
Quote requests, call-outs and “are you on your way?” arrive on WhatsApp, Instagram and the phone at the same time.
Nobody can see which job a message belongs to, so customers explain everything twice.
How Xyra helps
Built for trades & field services.
Xyra’s bot answers the routine questions straight away from your own knowledge, such as your service area, opening hours and what a visit includes, and captures every new job request. It hands the conversation to the right person when a human is needed. Your engineers reply from the Xyra app on their phone, and WhatsApp calls ring in the same inbox.
- Instant answers to common questions, from your own knowledge base
- New job requests captured as leads, so none get lost
- Assign each conversation to an engineer or the office
- Reply from the iOS and Android app while on the road
- WhatsApp voice calls in the same inbox as the chat
- Out-of-hours replies that promise a call-back in the morning
WhatsApp · Field service
Answered by Xyra bot
Hi, the alarm keypad keeps beeping. Can someone come and look at it?
Sorry about that! Can you tell me your address and roughly when the beeping started? I’ll pass it to an engineer straight away.
Calle Mayor 12, since this morning.
Thanks, I’ve sent this to the team. An engineer will message you here to arrange a time.
In production
We run our own field team on it.
Buzz Alarmas installs and monitors alarm and camera systems across the Canary Islands, and runs every customer conversation on Xyra Chat. Buzz Alarmas and Xyra Chat share the same owners.
Ready for trades & field services on autopilot?
Use Xyra Chat free for 14 days, no card needed. We'll contact you within 1 business day and help you set everything up.
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